You can watch on Evo Force 1 and Evo Fuse 4K (Vyve-supplied, preferred devices), iOS and Android phones and tablets, Amazon Fire TV, Apple TV, and Android smart TVs/Android TV players (example: Nvidia Shield). You can also watch on most web browsers at watchtveverywhere.com.

Yes. You can watch on most web browsers at watchtveverywhere.com.

Install it from the Apple App Store, Google Play Store, or by searching for the VyveHDTV app on Amazon Fire TV.

Search for the VyveHDTV app.

The Guide is a channel-based way to browse live and upcoming content. It provides a familiar TV experience with the full channel lineup, program details, and time-based navigation.

Yes. You can filter by categories like movies, sports, news, and kids.

You will see a quick view with a description and other info plus a mini player. From there, you can set recordings or open the full details page.

Yes. Search by title to see results across live and upcoming content.

Yes. The service supports picking up where you left off on previously watched content.

For content that is live or upcoming, you can set a recording from the Guide quick view or from the full content details page.

Yes. You can set a series recording to automatically record new episodes as they air.

Options include recording only from specific channels, recording only new episodes (no reruns), and extending recording time.

Go to the Profile section to access recordings, watch them, change recording options, or delete recordings.

Delete recordings from the Profile section to free up space. VyveHDTV includes 100 hours of DVR storage standard, with an upgrade available for an additional 100 hours (200 hours total).

Many channels automatically retain 3 days of programs via Lookback, so you may be able to navigate backwards in the Guide to watch programs that already aired.

Navigate backwards in the Guide (where available) and select the program to watch it. Channels with Lookback enabled are marked with a blue asterisk in the channel lineup.

While watching, press the Select button on your remote to open the player controls.

While watching, press the Select button on your remote to open the player controls, then enable closed captions or accessibility settings.

Use the Up/Down buttons on your remote to change channels, or navigate via the Guide.

Yes. On supported devices like Amazon Fire TV, you can use the voice button on your remote to search for shows, movies, and channels by name.

The main menu is the starting point for everything you do with VyveHDTV. From here, you can easily access the Home screen, Guide, Shows, Movies, and Apps. Press the TiVo button on your remote to get to the main menu.

The Home screen is your hub for finding great things to watch. Browse categories like Sports, News, Kids, and Popular Shows, or check out live sports and shows on now. Select any title to see details, watch, or set up a recording.

Choose Guide from the main menu, or press the Guide button on your remote to see what's on and what's coming up. The guide displays channels with current and upcoming programs in a familiar grid layout.

Use the Shows or Movies screens to browse thousands of options. Filter by genre such as Action or Comedy, and limit results to content rated for Kids, Teens, or Adults.

Choose Apps from the main menu or press the Apps button on your remote to access all your streaming apps, including Netflix, Pluto TV, Tubi, Max, and more. (Note: Third-party apps require Vyve Internet service.)

Voice Search: Press and release the Google Assistant or Voice Search button on your remote and speak to find a show, open an app, or get recommendations. Try saying things like "Bob's Burgers," "Romantic movies," or "Basketball games."

Text Search: Use the on-screen keyboard to enter a title, actor name, or keyword. VyveHDTV instantly scans across all TV programming and streaming apps to find exactly what you want.

Favorites: Use the Guide to set your favorite channels. Move to the Channel column and select each channel to mark as a favorite (heart icon). To show only favorites, move all the way to the left and choose Favorites.

Replay: Missed your favorite show? Choose Replay to browse previously aired shows that are available to watch (up to 72 hours back on supported channels).

Filters: Use filters to see only Movies, Sports, News, Kids shows, or more in the guide.

If the device freezes, turns off on its own, won't start up, or won't display on the TV:

1. Hard restart: Disconnect the power cord from the back of the device or from the power outlet, then plug it back in
2. Remote restart: Press and hold the Select and Play/Pause buttons simultaneously for 5 seconds
3. Menu restart: Select Settings > Device > Restart from the Fire TV menu

Cached guide data and other app data can become outdated or corrupt. To clear the cache:

1. Sign out of the app: Home Menu > Profile (Avatar icon) > Settings > Sign Out
2. Clear cache on Amazon Fire TV: Settings > Applications > Managed Applications > [Select VyveHDTV] > Force Stop / Clear Data / Clear Cache
3. For Android devices: Settings > Apps > [Select VyveHDTV] > Force Stop / Clear Data / Clear Cache
4. For iOS/Apple devices: Double tap Home button > Swipe to locate app > Swipe UP to close
5. Sign back into the app

Note: Clearing data does not delete the app itself but can remove saved information like account details.

From within the app: Home Menu > Profile (Avatar icon) > Settings > Help

From MUST:

1. Open MUST and go to Subscribers
2. Enter the subscriber's login ID or Account/Billing ID and click Search
3. Under the Devices column, click View and select the affected device
4. Click any Event (e.g., Playback Started) to see app version in the App Info tab and device info in the Device Info tab

If the Fire TV remote becomes unresponsive or needs to be re-paired:

To open the diagnostic menu:

1. Press and hold both the Select button (center of directional pad) and Down button simultaneously for 5 seconds
2. Quickly press the Menu button (three horizontal dashes)
3. Enable System X-Ray and Advanced

What the diagnostic overlay shows:

When tuned to a channel, the right-side video info shows the streaming profile (e.g., starts at 2.2 Mbps then ramps to 5 Mbps). The upper left shows the HDMI connection resolution (e.g., 1080p 60fps). CPU, memory, and network bandwidth usage are also displayed.

Check network features in the Fire TV Stick settings menu for signal strength. Also check Wi-Fi strength using the diagnostic mode overlay.

Enter the customer's GLDS account number and their designated email address (gathered during initial sales). Account Types should remain "Standard" and the Standby Timer should stay at 4 hours.

The Offers section opens automatically. Enter the customer's Zip Code to determine their region (Dallas or Greenville/Spartanburg). Available packages match those in GLDS. Selected offers appear with a blue checkmark.

Tip: Use the Search box to filter by "Residential" or "Commercial" to streamline options.

Unfiltered package view:

The customer's modem MAC address must be entered under Extended Properties.

1. Left-click the 3 dots to the right of "This is mandatory"
2. Click Edit when it pops up
3. Enter the MAC in this format: 1a:2b:3c:4d:5e:6f (12 alphanumeric characters separated by colons, 17 characters total)
4. Click the Checkmark to confirm
5. Click the blue Add button to create the subscriber

A success popup will appear at the top of the screen once the subscriber has been added.

Selecting View (Subscriptions) shows active and expired subscription details including offer name, external product ID, and activation/renewal timestamps.

The Edit screen displays full account information similar to the new subscriber screen, plus additional fields: Mobi ID, Password, Parental PIN, and auto-generated Extended Properties (do not edit these).

Password Resets: Always use Reset Password (never Set Password). The customer receives an email from noreply@vyvebroadband.com with reset instructions. This email may appear in the customer's spam folder.

PIN Reset: Resets parental PIN to 0000. Customers must pass account security questions before resetting passwords or PINs.

For customers using the website vyvehdtv.com in Firefox, Chrome, Edge or another browser:

On the iOS platform (Apple iPhones, iPads, and Apple TVs). Note: Device event data may display program titles that could include sensitive content.